Your Rights and Our Responsibilities
Open the login page, tap 'Forgot Password', and we'll send a reset link to your registered email. If you've lost access to that email, contact live chat with your account email and we'll verify your identity via phone or another method before re-enabling access.
Yes. Open live chat or email support and request a data export. Include your account email and we'll compile your transaction history, personal details and account settings into a file we send you within 5 business days.
First, check your account transaction history to confirm the status. If the deposit or withdrawal is stuck, open live chat with the transaction ID and date. We investigate with the payment provider and either complete the transaction or return funds to your source account within 3 business days.
Contact live chat and request account closure. You may withdraw any remaining balance first. We'll disable your login within 24 hours. Permanent data deletion takes up to 30 days, after which your account cannot be recovered.
Your account balance is your property held in trust. Payment processing partners like DANA, OVO and GoPay carry their own regulatory safeguards. We keep operational funds separate from player funds. For additional security, we recommend withdrawing balances you're not actively using.
Your account access depends on local law where you are. If you relocate to a region where samba slot is not available, your account may be suspended and your balance held pending withdrawal instructions. Contact support before moving to understand your options.
Open live chat immediately with details of the issue—game name, time, and your account balance before and after. We review game logs and transaction records. If an error is found, we correct your balance and document the adjustment in your transaction history.
