Frequently Asked About Our Terms
If you violate key terms — such as using multiple accounts, attempting fraud, or playing from a restricted region — we may suspend or close your account. Your balance will be held pending investigation. We'll notify you via email with details. Contact support if you believe the action was made in error.
Yes. Go to Wallet Settings in your account and add or update your DANA, OVO, GoPay or QRIS details. New payment methods are verified within minutes. Your old method is removed immediately once the new one is confirmed.
Withdrawals are processed within 1–3 business days after verification. DANA and GoPay transfers often clear within hours on weekdays. OVO and QRIS transfers may take up to 2 business days depending on your bank's processing window.
We don't impose monthly fees for inactive accounts. However, after 12 months with no login or balance activity, we may place your account in a sleep state. You can reactivate it by logging in. Any remaining balance stays yours.
Yes. Open a Data Request via support or email us directly. We'll compile your transaction history, gameplay records, and personal details into a single file and send it within 14 business days at no cost.
Access to samba slot and our games depends on local law. We support Indonesia and some neighboring regions. If you're unsure whether you can open an account where you live, ask our support team via chat or email — they'll give you a clear answer.
We don't set withdrawal limits in the terms. However, your bank or payment provider may have daily or monthly caps. Your first withdrawal must pass verification. Subsequent withdrawals process faster once your identity is confirmed.
