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How We Protect Your Account & Information

Your privacy matters to us. When you open an account with samba slot and deposit via DANA, OVO, GoPay or QRIS, we secure your personal and payment data…

Encrypted payment processingClear data retention rulesYour access and deletion rights
samba slot How We Protect Your Account & Information
PRIVACY REQUESTS

Contact Us About Your Data

If you have questions about your privacy, want to request your data, or need to update account details, reach out directly. Our support team in Bandung handles privacy requests during business hours and responds to email submissions within 48 hours.

Team online

Email Support

Send privacy questions to our dedicated data team at [email protected]. Include your account email and a brief description of your request for fastest response.

Live Chat

Open live chat in your account settings and ask for the privacy team. Available during lobby hours to answer data and security questions immediately.

Account Settings

Update your contact details, review linked payment methods and manage cookie preferences directly in your account dashboard under Privacy & Security.

DATA HANDLING

How We Handle Cookies, Retention & Access

We use cookies to remember your login, track which games you explore, and measure how our lobby performs.

Cookies & Tracking

Session cookies log you in securely; analytics cookies show us which lobby pages perform well. You can disable non-essential cookies in your browser settings without losing account access.

Payment Data Security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your full card number or PIN; payment processors handle that separately under their own security.

Data Retention

Account records remain secure for five years after closure. Contact support to request deletion of older data where local law permits.

Account Security

Your password is hashed and never stored in plain text. Enable two-factor authentication in settings to add an extra security layer to your account.

Third-Party Sharing

We do not sell or share your personal data with advertisers. We may share account details with payment processors and legal authorities only where the law requires.

Data Access Requests

Email [email protected] to request a copy of all data we hold about you. We provide exports within 30 days in a portable format.

Frequently Asked Questions About Your Privacy

We collect your full name, email address, phone number, date of birth and residential city to verify your identity and comply with local regulations. When you deposit, we also record your payment method and transaction history. This data is used only to run your account and process withdrawals.

We retain your account records for five years after closure to comply with regulatory and dispute-resolution requirements. After five years, where local law permits, you may request deletion of older records. Contact [email protected] to begin the process.

Yes. Email [email protected] with your account email and a request for a data access export. We'll send you a full record of your personal and transaction data within 30 days in a portable format you can download.

We do not sell or rent your personal information to advertisers or marketers. We share account details only with payment processors (DANA, OVO, GoPay and QRIS operators) to process your transactions and with legal authorities when the law requires.

All deposits and withdrawals are encrypted end-to-end using industry-standard TLS protocol. We never store your full payment credentials or PIN. Payment processors handle sensitive banking data under their own security standards.

We use session cookies to keep you logged in and analytics cookies to measure lobby performance. You can disable non-essential cookies in your browser settings or in your account dashboard under Privacy settings without losing access to your account.

Depending on local law, you may request deletion of certain data after account closure. Contact [email protected] to learn what data can be removed and what must be retained for compliance. We aim to respond within 30 days.